Extras
We have been operating for more than sixty years in the transportation service sector and we know how important it is for our clients to rely on a clear and transparent company. Find out more information about our extra service here ensure full knowledge at your arrival, for example if you are looking for a car hire in Majorca with baby seat. You can also read about our advantages, terms and conditions and free services.
Customize your offer with the extra services you want! Find more information online or contact us, we are happy to help you with your rental service!
Collection and return services at Palma Airport
We provide collection and return services at Palma de Mallorca Airport.
A company employee will be waiting for you at the meeting point, situated on the 4th floor of the airport car park. This service has an extra cost of 50€.
Alternatively, a free shuttle bus will pick you up at the arrivals terminal and take you to our office only a few minutes from the airport where your car will be supplied.
Optional insurances
The initial rental price covers a Basic insurance with excess (SBcF) and a Theft Insurance (SR) included *This does not include personal belongings.
You can increase the coverage of this insurance in our web or when picking up the vehicle.
These are the different types of insurance that we offer:
– Full Coverage Insurance (TI): The greatest coverage without excess. This insurance covers all damages that could occur, except the lost or damage of car keys, or damages induced by the use of inadequate fuel.
– Tire- and Glass Coverage (SRC): This insurance only cover harms or damages on rims, tires and windowscreens.
– Basic Insurance without Excess (SBsF): This insurance covers exterior damages on vehicle: upholstery, interiors, locks, mirrors, engine, bumps, scratches, lower parts of the vehicle,etc.
It does not include any harm or damage on tires and glasses.
Babyseats and Boosters
– Maxicosi: Up to 10kg
– Baby seat: 9-18kg
– Booster with back support: 15-25Kg
– Booster: 22-36Kg
You must install the accessories. We are not responsible of any problem from incorrect accessories installations.
Outside office hours
If your flight lands between 23:00h – 7:00h a 44€ surcharge applies. For a drop off between 23:00h – 7:00h an additional fee of 44 € will be charged. If the collection and/or return of your vehicle is due to be made at Mallorca airport during these hours, the amount paid for the parking ticket will also be charged.
Hotel pick up or return
If you would like to pick or leave the vehicle in a different location than our offices or at the Airport, we charge a supplemental fee depending on the location and time. If you would like to carry out this type of service, please contact us.
Airport car park charges
The customer is responsible for paying the airport car park charge (max. €12). Alternatively, a shuttle bus will pick you up at the airport and take you to our office situated just a few minutes from the airport where you can collect your car.
Keep Calm Package
To make you even more relaxed and enjoy your holidays, we offer you our Keep Calm Package, by booking this package, it covers the following cases:
– Roadside assistance in the event of a flat tire. You will not have to pay for the towing service, we will take care of everything. Even the change of vehicle.
– Fine management expenses. In the event that we are notified of a fine, you will not receive an additional charge for the handling of the fine.
– Refuelling with the wrong fuel.
– Lost or broken keys. If you lose your car keys, we will take the replacement keys to you free of charge wherever you are.
GPS
Going on a trip and getting lost can be a real inconvenience. That’s why we present you several GPS service solutions that will help you to always reach the best destination in Mallorca in a totally independent way. Our basic GPS device includes:
- Online and offline navigation (works with mobile data).
- Free customer service calls
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase of tickets and discounts for tours, activities, attractions and much more.
GPS + WIFI
Our GPS + WIFI device includes:
- Online and offline navigation (works with mobile data).
- Internet and hotspot (portable wifi for 5 devices)
- Free calls to the customer service department
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase of tickets and discounts for tours, activities, attractions and much more.
GPS + PLUS
Our GPS PLUS device includes:
- Online and offline navigation (works with mobile data).
- Internet and hotspot (portable wifi for 5 devices)
- International calls (to any country in the world)
- Free customer service calls
- City guide (restaurants, bars, hotels, activities, attractions…) with the possibility to call for reservations
- Purchase tickets and discounts for tours, activities, attractions and much more.
ADDITIONAL EXCLUSIVE SERVICES
Luggage hold
Do you have to check out of your hotel before your return flight? Do you need a place to store your luggage safely? At the ROIG Rent a Car offices in Son Oms we keep your luggage in our luggage room so that you can continue to enjoy Mallorca in comfort.
Shower service
If you need to wash off the sea salt after a swim in one of Mallorca’s spectacular coves before catching your flight, you can take a refreshing shower in our offices. Each bathroom in our offices has a shower for our clients. We also have towels and bath gel available. After each use, we apply our cleaning protocol so that they are always 100% clean and ready for the next use.
Ensaimada booking service
If you want to take home an authentic souvenir of your stay in Mallorca, at the Son Oms offices we offer our customers a service to reserve ensaimadas. This service is possible thanks to our collaboration with the Pomar bakeries, one of the most authentic on the island, with more than 116 years of experience. For more information, please consult our ensaimadas booking service page.
WiFi Service
If you need to communicate with your loved ones without wasting Internet megabytes, in our indoor and outdoor waiting areas you can connect to our WiFi completely free of charge and for as long as you need.
