FAQ
If you are unable to find the answer to your query about your hire car on Mallorca, please contact our Customer Service department:
Tel: (+34) 971 64 81 18 or write to us at info@roigrentacar.com
Remember to consult our Terms and Conditions, Free Servicies and Extras
No. At ROIG we have a policy of transparency and it also applies to our prices.
The price you see when reserving a car with ROIG is the final price of the rental. However, you might optional add extra supplements such as the Basic Insurance without Excess, baby seats, etc., which you will find in the Extras section on our website.
If however, you pick up the car from the Airport of Palma de Mallorca, we will charge an extra amount for the parking ticket fee (of 12EUR max.), and if your flight arrives between 23h and 7h you will be required to pay a supplemental amount (60€).
Our fuel policy is full-full.
When renting one of our vehicles, we deliver it refueled and you will have to return it in the same condition – full. If perhaps you will not be able to refuel it, we will only charge you the fuel that is missing. Therefore, it is important that you have a credit card available for these types of extras.
When paying with a debit card, if choosing the Airport as collect/return location, you will have to pay a fuel deposit. If you are using the shuttle bus to go to/from our offices you will not pay the refueling, but you will be asked to leave a deposit that we will return the last day of your rental period when returning the vehicle refueled. This rate allows you to leave your car at our offices and our shuttle bus will take you to the airport, which is only 10 minutes away.
In the case of electric cars, you must deliver the car as fully charged as possible, but it is not necessary to deliver it 100% charged as we understand that on the journey from your hotel or holiday home to our offices, the car will lose some of its battery.
Collect & return policy: If you want to collect and/or return your car between 07h and 23h you will not have to pay any extras.
If you want to collect and/or return your car between 23:00h – 7:00h a 44 EUR surcharge applies.
If the collection and/or return of your vehicle is due to be made at Mallorca airport during these hours, the amount paid for the parking ticket will also be charged.
If you would also like your vehicle to be collected from Mallorca airport, you will have to pay a supplement of 25€ when you book your vehicle and you will also have to take into account the cost of the parking ticket, which you will pay when you leave the airport.
Your reservation is still valid.
During your reservation process we will ask for your Flight number. It is important that you do not confuse this number with the booking number on your flight ticket.
We will control the arriving hours of the flights and stay updated if there is any delay. However, the best is if you provide us with any information if the flight should be delayed.
In the case that you flight is delayed, you will not loose you reservation but arrivals between 23h and 7h do have an additional overnight delivery fee.
The price of the car rental includes a Basic Insurance with Excess.
The amount of this excess depends on the vehicle’s model. You will be informed about this amount when making your reservation.
This insurance is applied on a third party, but any damage that your vehicle might have during your rental period can be charged up to the maximum amount of equivalent excess amount.
This is the insurance that contains the best coverage.
It includes: any type of damage or harm on the vehicle, unless this has been caused by driving reckless or under the effect of alcohol or drugs.
This insurance does not cover: the lost or damage of car keys, any fines, or damages induced by the use of inadequate fuel. ROIG is not liable for any thefts of personal objects.
When renting a car with ROIG, the price includes a Basic Insurance with an Excess payment.
An excess is a contribution you are required to pay towards a claim you make on your car insurance policy.
If the excess is 900EUR and the total damage cost is 100EUR, the client is only charged with 100EUR. In the case that the damage cost is above the excess amount, the client is only charge to pay the excess amount.
We appraise the vehicle before and after the rental period to detect anterior and/or new damages. In order to apply this payment and insurance, we need a credit card from the client.
The excess payment amount depends on the model of the vehicle.
Yes, it is possible to pay with a debit card, but some of the benefits will not be included with this payment type.
When paying with a debit card you will only be able to choose the Full Coverage Insurance. If choosing the Airport as collect/return location, you will have to pay a fuel deposit and return the car empty. If you are using the shuttle bus to go to/from our offices you will not pay the refueling, but you will be asked to leave a deposit that we will return the last day of your rental period when returning the vehicle refueled. The keep calm package must also be included to pay by debit card.
Please also note that for certain ROIG Premium models only payment by credit card is accepted.
We allow payments with credit and debit card, Visa and MasterCard.
There is no need that the card holder has to be the person written in the contract, but the Cardholder needs to be present at the time of delivery and return of the car.
In addition, the card holder must also be listed in the rental contract as a co-driver or additional driver and sign the rental contract.
When you collect your rental car on Mallorca.
Yes, we have four types of seats, from newborns up to kids of more than 18kg. You can choose these options at the moment of reservation or consult with us when visiting our offices. You can find more information in the Extra section on our website.
El conductor del vehículo tiene que tener una edad mínima de 21 años y una licencia de conducir de más de un año de antigüedad. Para alquilar un modelo de gran valor debe tener 25 años Drivers of the vehicle must be aged 21 or over and have held a driving licence for more than one year. In order to rent and drive a top range car, they must be aged at least 25
No, the only requirement that ROIG applies to rent a car is that the drivers’ license is more than 1 year old and the licensee is over the age of 21 years.
We’re the best on Mallorca!
– Transparent rates: you don’t need to wait until you reach Mallorca to find out about insurance rates and any extras. All the information you need is available on the website
– The second driver is free
– You don’t need a credit card
– Cancellations are free of charge
– We apply a full to full petrol policy. You only pay for the petrol you use
– Personalised service
– Unlimited mileage on all our vehicles
– 80% of the fleet is renewed annually (new vehicles)
To collect your hire car you need a valid ID card or passport, valid driving licence and a credit card. You can pay with debit card but with special conditions.
The pickup at the Airport has two options, depending on what you choose. The first option is a direct pickup at the airport and the section option is a shuttle bus transfer to our offices.
If you choose the first option, please find our Meeting Point on the 4th floor of the airport.
If you choose the second option of Shuttle Bus: exit the terminal of arrivals by the 4th door, continue on the sidewalk located next to the taxi stands toward the airport parking.
At the end of the sidewalk on the left, wait for the Shuttle Bus with letters ROIG.
Download the PDF with descriptions of the two pickup options at the Palma de Mallorca Airport .
If you want to collect or return your vehicle in Palma, you can do this by paying an extra fee. You can also choose the option of collect or return your vehicle in our office in Son Oms, where you can access bus (numbers 15, 30, 21) or taxi options to go to or from Palma centre.
Roig has a 24 hour collection and return point at Palma de Mallorca Airport (situated on the 4th floor of the car park) and three booking offices located elsewhere on the island. You may book a vehicle by calling (+34) 971 64 81 18 or by sending an email to info@roigrentacar.com
Son Oms (Palma de Mallorca Airport):
Carrer del Canal de Sant Jordi, 7.
Opening hours: Mon-Sun 8 a.m. to 8 p.m.
Cala d’Or:
Calle Bienvenidos, 64
Summer opening hours: Mon-Sun 8 a.m. to 8 p.m.
Winter opening hours: Mon-Sun 8 a.m. to 1 p.m. and 3 p.m. to 7 p.m. Closed Sundays and public holidays
Calas de Mallorca:
Passeig de Manacor, 133.
Summer opening hours: 8 a.m. to 12:30 p.m. and 4:30 p.m. to 8 p.m.
Winter opening hours: according to agreed collection times
(*) From November to April our timetables may be subject to change. To find out the timetables you can always call or look at the booking section of our website.
You may return your hire car to any of our offices in Mallorca or to Palma de Mallorca Airport.
Yes, rental cars can be returned to any ROIG office or to Palma de Mallorca Airport.
In the event that you change your mind last-minute and want to return your car to another office other than the one you had arranged, you can do so but with prior notice and permission from Roig Rent a Car by calling one of our offices and communicating the change.
Yes, you can modify or cancel your bookings at no extra charge, right up until the booking date. You may do this either by phone or email.
Cancellations for online reservations are free up to 24 hours before the beginning of your booking. Non-cancellation will have a set cost of 60€ for groups A-B-C-D-E-F-G-H; and 120€ for groups L-O-P-S-T.
The cancellation cost will never be superior to the total value of your booking.
Yes, if you return the hire car before the agreement ends then we will refund the difference in price, discounting the days you will not be using the vehicle, as long as you warn ROIG Rent a Car at least 24 hours in advance.
In the event that the lessee terminates the rental contract in advance without notifying the leasing company 24 hours in advance, the contract will be recalculated for the number of days enjoyed with the current prices + one day as a penalty for early termination without notice. The remaining amount will be returned to the lessee (except in cases when there are specific conditions mentioned in an offer to which the client has adhered to when booking).
Yes, you can extend the duration of the agreement. To do so, simply call in at any of our offices.
Only those persons specified in the agreement may drive the vehicle. Up to two drivers may be included at no extra cost, and additional drivers may also be included for a charge.
Yes, you can choose your rental car model in accordance with availability. If the car you have requested is not available, we will deliver another car in the same or superior category for the same price.
To rent a top range car you must be aged 25 or over and have held a driving licence for at least one year.
